Star 8 Privacy Policy – Protecting Your Data

Star 8 is an online betting platform operating under the domain star8.best, providing live casino, poker, blackjack, Sports Betting, virtual sports, and e-sports services for Malaysian users. As a platform handling sensitive financial and personal information, we understand that member trust is our most valuable asset.

For Star 8, privacy is more than a legal obligation — it is a core value embedded in every technology and operational decision we make. This Privacy Policy is written in plain language, free of unnecessary technical jargon, so every member can easily understand their rights.

This document outlines:

• What personal data we collect from you
• How and why we collect your data
• How we use and protect your data
• Who we may share your data with, and under what limited circumstances
• What are your rights regarding your personal data
• How to contact us with any privacy enquiries

Star 8 collects various types of personal data, categorised as follows:

Your personal data is collected through three main methods:

1. Information you provide directly: This includes information you provide when registering your Star 8 account, during the identity verification (KYC) process, when contacting our customer support, when submitting feedback forms, or when updating your account profile.

2. Automatically collected information: When you use the Star 8 platform, our systems automatically record technical data such as your IP address, device type, operating system version, browser used, pages visited, time of visit, and gaming activity. This data is necessary to keep the platform running smoothly and to detect any suspicious activity that may pose a risk to your account.

3. Information from legitimate third parties: In certain cases, Star 8 may receive information about you from third-party identity verification service providers used in our KYC process, or from payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and the FPX payment gateway for transaction verification purposes.

Star 8 uses your personal data solely for the following purposes. We will not use your data for any other purpose without informing you in advance:

• Service provision: Managing your account, processing deposits and withdrawals in MYR via Malaysian eWallet and FPX, and ensuring you enjoy all games on Star 8 without interruption.
• Identity verification: Meet KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations required by authorities to prevent fraud and illegal activity.
• Account security: Detecting and preventing unauthorised access, fraud, or money laundering through our active monitoring systems.
• Service communications: Sending important notifications related to your account, transactions, policy updates, or security information you need to be aware of.
• Marketing (with consent): If you have opted in to receive marketing communications, we will send you information about Star 8 bonuses, promotions, and the latest offers. You may unsubscribe at any time.
• Platform improvements: Analysing usage patterns to improve the user experience, fix technical bugs, and develop new features.
• Legal compliance: Comply with legal requirements, regulations, and directives from authorised authorities.

Star 8 does not sell, rent, or trade member personal data to any third party for commercial or marketing purposes. However, there are limited situations where we may need to share certain data with the following parties:

• Payment service providers: Transaction information is shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and the FPX gateway solely to process your deposits and withdrawals in MYR.
• Identity verification service provider: KYC documents are shared with accredited third-party verification providers to meet regulatory requirements.
• Game software provider: Minimal technical data is shared with casino, poker, and e-sports game providers solely to ensure proper game functionality.
• Legal authorities: Information will be disclosed to competent Malaysian or international authorities when required by law, court order, or valid legal process.

Star 8 employs multiple layers of technical and operational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All communications between your browser and Star 8 servers are encrypted using 256-bit SSL/TLS standards.
• Two-factor authentication (2FA): This additional security feature is available to all members and is strongly recommended to be enabled.
• Real-time activity monitoring: Our systems continuously monitor login patterns and suspicious activity to detect any attempted intrusions.
• Internal access controls: Only Star 8 employees who require access to specific data to perform their duties are authorised to do so.
• Secure data backup: Data is backed up regularly to secure, encrypted server locations to ensure continuity of service.
• Regular security audits: Star 8 conducts regular security audits and penetration testing carried out by independent third parties.

Star 8 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

Mandatory cookies required for core platform functions such as login authentication and session security. Without these cookies, the platform cannot operate properly.

Non-essential cookies such as analytics and marketing cookies help us understand usage patterns and display more relevant content. You may decline these cookies via your browser settings without affecting the platform's core functionality.

Under Malaysia's Personal Data Protection Act (PDPA) and the data protection principles we uphold, you have the following rights regarding your personal data held by Star 8:

To exercise any of the above rights, please submit a written request to privacy@star8.best. We will process your request within 14 business days.

Star 8 retains your personal data for as long as your account remains active and for a specified period following account closure, as outlined below:

• Active account data: Retained for the duration of your active membership.
• Financial transaction data (MYR): Retained for 7 years following the transaction date to comply with Malaysia's financial and tax regulatory requirements.
• Game records: Retained for 5 years for audit and dispute resolution purposes.
• Communication records: Retained for 3 years from the date of last communication.
• Technical data (logs): Retained for 90 days for security and debugging purposes.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

The Star 8 platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you believe we may have inadvertently collected information from a minor, please contact us immediately at privacy@star8.best and we will take immediate action to delete the information once verified.

Star 8 uses automated age verification and identity document checks as a preventive measure to ensure the platform is not accessed by underage individuals.

Star 8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any changes made will be accompanied by:

• Update the "Last Updated" date at the top of this page
• Email notifications to all registered members when significant changes are made
• A clear notice on the platform for at least 14 days before the changes take effect

Your continued use of the Star 8 platform after any changes to this Privacy Policy are published constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed of our latest data protection practices.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Star 8 handles your personal data, please contact our Data Protection Officer:

• Privacy email: privacy@star8.best
• General support email: support@star8.best
• Live chat: Available 24/7 within the Star 8 platform
• Response time: Privacy complaints will be responded to within 72 business hours

For complaints that cannot be resolved internally, you have the right to refer the matter to the Malaysian Communications and Multimedia Commission (MCMC) or the Department of Personal Data Protection Malaysia as the relevant supervisory authorities.